Feature Integration: Viralheat & Desk.com

desk-com-logo-black-thumb

April 17, 2014
Category:  
Features

So you’ve got customers complaining all up and down your Facebook wall and on Twitter. It wasn’t so bad when you there were one or two a week and you could quickly reach out and address the situation. Now, there are four to five … a day. You’re losing track of what issues have been cleared up. You need some way to manage all this and perhaps track each complaint. Viralheat’s newest feature integration with Desk.com is targeted at solving … continue reading »

New Features: Email Notifications & Task Management

updates

April 15, 2014
Category:  
Features, Viralheat Announcements

When our customer’s talk, we listen.  Our most recent updates are a result of customer requests for features they’d love to see added to our growing set of capabilities. Check out the newest additions below.  Notifications for Social Behavior Social media management and marketing is a 24/7 job. While you may leave the office at 5 p.m., tweets and updates can go well into the early morning hours. An unexpected social media crisis can quickly throw your marketing strategy to … continue reading »

Top-5 Social Media Management Features for Agencies

SocialMediaManagement

When agencies work on behalf of brands, they face the same challenges as individual brands – reputation management, crisis mitigation, and other social marketing hurdles. However, they do so on a much larger scale because they are entrusted with managing tens, even hundreds of brands. Social media management (SMM) agencies need access to features such as bulk-uploading, managing multiple accounts, and more. And because agencies represent such a large portion of the Viralheat customer base, we thought we’d provide a … continue reading »

Viralheat Offers Flexible Reporting and Bulk Scheduling

Latest-Updates

Viralheat is happy to announce two new updates to our dashboard – flexible reporting and bulk scheduling! Bulk Scheduling Viralheat takes scheduled publishing to the next level!  We understand how important it is to keep a constant, engaged presence on your social networks but also know how time consuming it can be.  Our new bulk scheduling option allows users to upload a .csv file of up to 200 posts into Viralheat’s scheduler.  Customize your posts with a number of options: … continue reading »

Q&A with Wieden + Kennedy (part of the Old Spice super-team)

October 20, 2011
Category:  
Features, Marketing

We recently got to ask Wieden + Kennedy‘s Dean McBeth (Sr. Digital Strategist, Sr. Community Manager for Old Spice) some questions about the team that strategized, developed, executed and maintained the popular Old Spice campaign, featuring the “Old Spice guy” (see photo). We’re grateful that he could take some time out of his busy schedule (thanks, Dean!) to share with us some insight into creating the overall campaign and the success it achieved. This was one of the first major brand campaigns that really leveraged the … continue reading »

Fall TV Lineup: Analyzed – Modern Family

October 12, 2011
Category:  
Features

Wednesdays are good days for me. Why? It’s Modern Family day! Some people might call it pathetic that one closely correlates the day of the week with the current TV lineup, but what can I say? I like my shows…judge me. Anyway, the Emmy Award-winning show is definitely a favorite of mine. For me, it’s the diversity of the characters, the constant humor and the general craziness it portrays that is “family.” I also love that every character is independently … continue reading »

Fall TV Lineup: Analyzed – Last Man Standing

October 10, 2011
Category:  
Features

Remember Tim Allen? He’s back in a new show, Last Man Standing, premiering tomorrow on ABC. The story about a man living in a house full of women. Hmm, can he do it? I did love Home Improvement…will I like this one too? Here’s a look at what people have been saying in anticipation for @LastManABC on social media, via @viralheat: Over the past 7 days, there have been 3,316 mentions of “Last Man Standing” across social media. It looks like Twitter is fairly mellow … continue reading »

Fall TV Lineup: Analyzed – New Girl

October 5, 2011
Category:  
Features

The fall season brings with it a few important things: back to school, dropping temperatures, Pumpkin Spice Lattes, changing leaf colors and most importantly: fall TV season! This year, there are a number of new shows starting and some favorites returning. In an ongoing feature we’re kicking off, we’ll share some Viralheat data insights as to how these shows are doing — as they translate onto social media. The strategically scheduled New Girl on FOX was one of the shows … continue reading »

Fall TV Lineup: Analyzed – The Playboy Club

October 3, 2011
Category:  
Current Events, Features

The fall season brings with it a few important things: back to school, dropping temperatures, changing leaf colors and most importantly: fall TV season! This year, there are a number of new shows starting and some favorites returning. In an ongoing feature we’re kicking off, we’ll share some Viralheat data insights as to how these shows are doing — as they translate into social media. Tonight will be the third episode of The Playboy Club on NBC. I’ve watched the … continue reading »