Viralheat joins the Cision Family!

We are delighted to announce that Viralheat is joining forces with Cision. We started Viralheat in 2011 with the prescient belief that social media would ultimately be a massive opportunity to apply big data science. The meteoric rise of social platforms like Facebook, Twitter, LinkedIn, and more has proven their hypothesis right. Today, more than...

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G2 Crowd ranks Viralheat among the Best Social Media Management tools

Viralheat does it again! In 2014, Viralheat won “Best of 2014” Awards for Customer Support and Ease of Use by G2 Crowd, the world’s leading business software review platform. Come 2015 and Viralheat shines again as one the Best Social Media Management Tools, per G2 Crowd’s latest Spring 2015 report. Viralheat moved into the enterprise solution space in 2014...

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Integrating Smart Monitoring Into Your Social Customer Service Practices

NOTE: This is the second installment of a 3 part series on how to implement social media customer service into your business plan. In the previous blog post, we explained how to think about social customer service for your business. To summarize, social customer service is recognizing and reacting to your upset consumers through social...

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3 Steps to Effective Influencer Outreach

74% of consumers rely on social media to inform their purchasing decisions. 90% of consumers trust peer recommendations. Only 33% trust ads.  The above statistics clearly indicate that social media influences purchase decisions, impacts opinions about brands, and thus influences brand personality. So, to be relevant in today’s world, where social conversations are happening at the speed of...

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Need evidence of effective social media marketing? Get the Social Media Marketing Impact Report

It will come as no surprise that all of us at Viralheat are big believers in the power of social media to acquire new customers and drive sales. That’s because we see it first-hand, every day, as we assist our customers with optimization of their social media marketing strategy. For most, their primary objective it...

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